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EXIN ITIL Foundation (V4) Sample Questions (Q56-Q61):

NEW QUESTION # 56
Which statement about the 'service request management' practice is CORRECT?

A. A new workflow is created for each type of request
B. Additional approval is sometimes needed for restoration of service
C. Service requests are fulfilled using simple workflows
D. Financial authorization is sometimes required for service requests

Answer: C

NEW QUESTION # 57
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A. Continual service improvement
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B. Service strategy
C. Service operation
D. Service transition

Answer: A

NEW QUESTION # 58
Which is intended to help an organization adopt and adapt ITIL guidance?

A. Practices
B. The four dimensions of service
C. The service value chain
D. The guiding principles

Answer: D

NEW QUESTION # 59
The multi-level SLA' is a three-layer structure. Which one of thefollowing layers is NOT part of this type of SLA?

A. Customer level
B. Configuration level
C. Service level
D. Corporate level

Answer: B

NEW QUESTION # 60
Which statement about outcomes is CORRECT?

A. An outcome defines the amount of money spent on technology for a service
B. An outcome depends on at least one output to deliver a result
C. Outcomes enable products to be delivered to a stakeholder
D. Outcomes provide assurance to stakeholders on how a service performs

Answer: B

Explanation:
It is important to understand the difference in these terms not just for clarity, but because outputs are much easier to measure than outcomes.
* Outputs are nearly always quantitative, with data available to show whether these have been delivered.
Outputs are easy to report on and to validate. There is no grey area.
* Outcomes are more challenging to verify because they are both qualitative and quantitative. Whether your outcomes have been achieved will rely, to a great extent, on the perception of the people who receive the service. Perceptions are not easy to measure or report on, but it is essential you find a way to do so.
https://www.bmc.com/blogs/outcomes-vs-outputs/

NEW QUESTION # 61
......

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Test ITIL Free | ITIL Online Lab Simulation

Free PDF Quiz EXIN - Pass-Sure Test ITIL Free

EXIN ITIL Foundation (V4) Sample Questions (Q56-Q61):

Best of luck in EXIN ITIL exam and career

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